Privacy Policy

[PLACEHOLDER LEGAL BUSINESS NAME], LLC dba HometownBooked
[PLACEHOLDER STREET ADDRESS], Murrieta, CA [PLACEHOLDER ZIP]
Phone: [PLACEHOLDER PHONE] · Email: [PLACEHOLDER SUPPORT EMAIL]

We are a local marketing agency serving home-service businesses in Lake Elsinore, Murrieta, Temecula, Corona, and nearby communities in Riverside County, California.

Information you give us. When you request a call or contact us, we collect your name, business name, trade, mobile phone number, email address, city, and anything you choose to tell us. If you become a client, we also collect billing details and the business information needed to run your account (for example, your business phone number and Google Business Profile access).

Information collected automatically. Like most websites, we may collect your IP address, browser type, device type, pages viewed, referring URL, and approximate location derived from your IP address. We use privacy-respecting analytics and do not build advertising profiles about you.

Communications. If you call, text, or email us, we keep a record of that conversation so we can follow up and provide service.

• To respond to your inquiry and schedule the free call you requested.
• To provide, bill for, and support our services if you become a client.
• To send service-related messages (appointment confirmations, reminders, account notices).
• To send marketing messages only where you have opted in, and never by text without your express consent.
• To understand how our website is used so we can improve it.
• To comply with the law, enforce our terms, and protect our rights and the rights of others.

Program. HometownBooked offers an optional text-messaging program to communicate with prospects and clients about their inquiries, appointments, and account. Message types include replies to your questions, appointment confirmations and reminders, follow-ups about your inquiry, and account notifications.

How you opt in. You opt in by checking the SMS consent box on our website form (which is unchecked by default), by texting us first, or by giving verbal or written consent during a call. The consent language presented on our form reads:

"By checking this box you agree to receive SMS from HometownBooked about your inquiry, including appointment reminders and follow-ups. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase."

Message frequency varies based on your interaction with us. Message and data rates may apply. Check with your mobile carrier for details.

How to opt out. Reply STOP to any message to cancel. You will receive one final confirmation message and no further texts. You can also opt out by emailing [PLACEHOLDER SUPPORT EMAIL].

Help. Reply HELP to any message, call [PLACEHOLDER PHONE], or email [PLACEHOLDER SUPPORT EMAIL].

Consent is not a condition of purchase. You can request a call, buy, and use every one of our services without agreeing to receive text messages.

No sharing of mobile information for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, except as required to deliver messages (for example, our messaging platform and carriers) or as required by law.

Carriers. Wireless carriers are not liable for delayed or undelivered messages. Supported carriers include most major U.S. carriers; availability may vary.

See also the SMS Terms in our Terms of Service.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

We share information only with:

• Service providers who help us operate, such as our CRM and messaging platform, website hosting, email delivery, scheduling, and payment processing. They may use the information only to provide services to us.
• Legal and safety recipients when required by law, subpoena, or to protect the rights, property, or safety of HometownBooked, our clients, or others.
• A successor in the event of a merger, acquisition, or sale of assets, subject to this policy.

Text-messaging opt-in data and consent are never shared with third parties for marketing, as described above.

When we run review requests, missed-call text-back, or follow-up on behalf of a client, we process that client's customer information as a service provider acting on the client's instructions. The client is responsible for having a lawful basis and any required consent to contact their customers. We use that information only to deliver the contracted services and never for our own marketing.

If you received a message from one of our clients and have questions, please contact that business directly, or reply STOP to stop receiving texts from them.

Our website uses a minimal set of cookies and similar technologies necessary for it to function and to measure aggregate traffic. We do not use third-party advertising cookies. You can control cookies through your browser settings; disabling them may affect some features.

We keep inquiry information for as long as needed to respond and follow up, generally no more than 24 months if you do not become a client. Client account records are kept for the life of the account and as required for tax, accounting, and legal purposes. Records of SMS consent and opt-out are retained as required by carrier and legal rules so we can honor your choices.

You may ask us to access, correct, or delete the personal information we hold about you, and to stop marketing communications, by emailing [PLACEHOLDER SUPPORT EMAIL]. We will verify your request and respond within the time required by law.

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to know what personal information we collect and how it is used, to request deletion or correction, to opt out of the sale or sharing of personal information, and to not be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under California law.

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold, including encrypted connections and access controls. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

We may update this policy from time to time. The "Last updated" date at the top reflects the latest version. Material changes will be posted on this page, and where appropriate, communicated to you directly.

[PLACEHOLDER LEGAL BUSINESS NAME], LLC dba HometownBooked · [PLACEHOLDER STREET ADDRESS], Murrieta, CA [PLACEHOLDER ZIP] · [PLACEHOLDER PHONE] · [PLACEHOLDER SUPPORT EMAIL]