Terms of Service

HometownBooked provides marketing and communication automation for home-service businesses, including missed-call text-back, review-request automation, Google Business Profile management, lead follow-up, booking pages, websites, and advertising management, as described on our pricing page and in your order.

We may use third-party platforms (for example, a CRM and messaging platform, hosting providers, and Google services) to deliver the services. Those platforms have their own terms, which may apply to features you use through us.

• Month to month. Monthly plans renew automatically each month and are billed in advance to the payment method on file. There is no long-term contract unless you choose one.
• Cancel anytime. Cancel by email or text at least one business day before your renewal date. Cancellation takes effect at the end of the current billing period; we do not prorate partial months.
• Setup fees and other one-time add-ons are due up front and are non-refundable once work has begun.
• Growth commitment option. If you choose the 6-month commitment that waives the 1-page website setup fee and cancel before the 6th billing cycle, the waived fee ($497) becomes due.
• Ad spend for Local Services Ads, Google Ads, or other platforms is paid by you directly to the platform and is separate from our fees.
• Price changes will be communicated at least 30 days in advance and apply from your next renewal.

• Provide accurate business information and keep it current.
• Confirm you have authority over the business phone number, Google Business Profile, website, and ad accounts you ask us to manage.
• Only ask us to contact customers you have a lawful basis to contact. You are responsible for obtaining any consent required to text or email your customers (for example, for review requests), and for honoring opt-outs.
• Review and approve message templates before they go live, and tell us promptly if something needs to change.
• Comply with applicable laws, including the TCPA, CAN-SPAM, California consumer protection laws, and Google's policies.

Program name: HometownBooked Alerts. Program description: conversational and informational text messages about your inquiry, appointments, and account, sent by HometownBooked.

Opt-in. You consent to receive texts by checking the unchecked SMS consent box on our website form, texting us first, or giving verbal or written consent. The consent language on our form reads: "By checking this box you agree to receive SMS from HometownBooked about your inquiry, including appointment reminders and follow-ups. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase."

Frequency and cost. Message frequency varies. Message and data rates may apply. Contact your carrier for details.

Opt out. Reply STOP at any time to stop receiving messages. You will receive one confirmation message, after which no further messages will be sent unless you opt in again.

Help. Reply HELP for assistance, call [PLACEHOLDER PHONE], or email [PLACEHOLDER SUPPORT EMAIL].

Consent is not a condition of purchase. You may use all of our services without agreeing to receive text messages.

Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy.

Carriers are not liable for delayed or undelivered messages. Service may not be available on all carriers or devices.

You may not use our services to send unlawful, deceptive, harassing, or unsolicited messages; to buy, gate, or fabricate reviews; to misrepresent your business; or to violate the policies of Google, wireless carriers, or messaging platforms. We may pause or terminate service for violations, and you remain responsible for fees incurred.

You own your business assets. Your Google Business Profile, reviews, phone numbers, domain, customer contacts, and conversation history belong to you. If you cancel, we will transfer administrative access and provide an export of your contacts and conversations within 30 days on request.

We own our tools and templates. Our workflows, message templates, website themes, and processes remain our intellectual property. You receive a license to use deliverables we create for you (for example, a website) for as long as your plan is active, and permanently for any one-time deliverables you have paid for in full.

Hosted websites built under a monthly plan are hosted and maintained by us while your plan is active. You may purchase the site outright at the then-current one-time price when you cancel.

Marketing outcomes depend on many factors outside our control, including your market, pricing, response times, and platform changes. We do not guarantee rankings, review counts, lead volume, or revenue. Any figures on our website are illustrative. Our "live in 7 business days" commitment applies to the Starter setup and is subject to your timely cooperation and carrier registration timelines.

Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, HometownBooked will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Our total liability for any claim arising from the services will not exceed the fees you paid us in the three months before the claim arose.

You agree to defend and indemnify HometownBooked against claims arising from your business content, your customer communications (including any failure to obtain required consent), or your violation of these Terms or applicable law.

These Terms are governed by the laws of the State of California. Any dispute will be brought in the state or federal courts located in Riverside County, California, and you consent to their jurisdiction. Before filing, both parties agree to try in good faith to resolve the dispute informally for 30 days.

We may update these Terms from time to time. The "Last updated" date reflects the current version. Continued use of the website or services after changes take effect means you accept the updated Terms.

[PLACEHOLDER LEGAL BUSINESS NAME], LLC dba HometownBooked · [PLACEHOLDER STREET ADDRESS], Murrieta, CA [PLACEHOLDER ZIP] · [PLACEHOLDER PHONE] · [PLACEHOLDER SUPPORT EMAIL]